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10 tips for writing effective business emails August, 20 2014
10 tips for writing effective business emails   Emails are now by far the most common form of written business communication. But if they don’t communicate a clear message, are too long, lack a courteous tone or are poorly written, they’re unlikely to elicit a positive response. So what are the 10 tips for creating highly professional Read more...
Failure the Mother of Success July, 18 2014
  “Failure is simply the opportunity to begin again, this time more intelligently” -Henry Ford.  I am a firm believer that failure is an important part of any learning cycle. In the case of English as a Second Language, many capable non-native English speakers become withdrawn, shy and even scared when faced with the prospect of Read more...
Customer Service: the lifeblood of Effective Business in Jakarta July, 18 2014
Customer Service: the lifeblood of Effective Business in Jakarta I've never forgotten the first time I called to complain about a new television set that was damaged. Not long after I had bought the television set, I turned it on to find out that the picture was somewhat distorted. Like any annoyed customer, I immediately called the manufacturer's Read more...
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